Your FamilyWall Home Hub may be covered by a limited warranty. Warranty coverage, eligibility, and available remedies depend on the circumstances of your purchase and the issue you’re experiencing.
What does the warranty cover?
Warranty terms may include coverage for certain defects or hardware issues that occur during normal use.
Coverage may vary based on factors such as:
- The type of issue with your Home Hub
- When and where your Home Hub was purchased
- The condition and use of the device
- The applicable warranty period
Additional warranty terms and exclusions may apply.
How do I request warranty support?
If you’re experiencing an issue with your Home Hub, contact FamilyWall Support. Please have the following information available:
- Your order number
- The email address associated with your order
- A description of the issue
- Photos or videos demonstrating the issue
Our Support team may ask you to complete troubleshooting steps or provide additional information before determining the appropriate next steps.
What happens if my Home Hub is covered?
If your Home Hub is eligible for warranty service, FamilyWall Support will provide information about the options available to you, which may include repair, replacement, or another resolution depending on the applicable warranty terms.
For complete details about warranty coverage, duration, exclusions, and eligibility, please refer to the Home Hub warranty terms or contact FamilyWall Support.