We want you to be happy with your FamilyWall Home Hub. If you need to return your Home Hub, contact FamilyWall Support to confirm whether your order is eligible for a return and receive instructions before sending your device back.
Before requesting a return
When contacting FamilyWall Support, please have the following information available:
- Your order number
- The email address associated with your order
- The reason for your return
- Photos of the Home Hub and packaging, if the product arrived damaged or there is an issue with the device
Our Support team will review your request and provide information about your return eligibility and next steps.
Preparing your Home Hub for return
If your return is approved, follow the return instructions provided by FamilyWall Support. Whenever possible, keep the original box, packaging, accessories, mounting hardware, and other materials that came with your Home Hub.
Please don’t send your Home Hub back without first contacting FamilyWall Support, as an unauthorized return may not be processed correctly.
Refunds
If your return qualifies for a refund, FamilyWall Support will provide information about the refund process and any applicable conditions after reviewing your request.
Have questions about a return? Contact FamilyWall Support with your order information, and we’ll be happy to help.