If there’s a problem with your FamilyWall Home Hub, we’re here to help. Your Home Hub includes a 1-year Limited Warranty covering defects in materials or workmanship. If your Home Hub has a covered issue, FamilyWall may repair or replace the device. Learn more: What is Home Hub's warranty?
Request a replacement
Contact FamilyWall Home Hub Support to get started. Please be prepared to provide:
- A description of the issue
- Proof of purchase and delivery date
- Your Home Hub model and serial number
- Photos or videos showing the issue, when applicable
- Photos of the packaging if your Home Hub arrived damaged
Our Support team may ask you to complete troubleshooting or provide additional information so we can determine the best way to resolve the issue.
Submit a Replacement Request here.
What happens next?
If your Home Hub qualifies for warranty service, FamilyWall will determine whether the device should be repaired or replaced.
If your Home Hub needs to be returned, we’ll provide the required return instructions, including a Return Merchandise Authorization (RMA) and return shipping label.
Please don’t send your Home Hub or any accessories back until you’ve received return instructions from FamilyWall Support.
What happens to my warranty after a replacement?
Receiving a repair or replacement does not restart your original 1-year Limited Warranty. However, the workmanship of the repair or replacement is covered for whichever period is longer:
- 90 days after the repair or replacement, or
- The remaining time on your original 1-year Limited Warranty
When will my replacement arrive?
Once an approved replacement has shipped, you’ll receive shipping information so you can track its delivery.
Tip: Keep your Home Hub, accessories, original box, and packaging until your support request has been fully resolved.