Your FamilyWall Home Hub includes a 1-year Limited Warranty covering defects in materials or workmanship. The warranty begins on the date your Home Hub is delivered.
If your Home Hub experiences a covered manufacturing issue during the warranty period, FamilyWall will determine whether the device should be repaired or replaced.
What does the Limited Warranty cover?
The Limited Warranty covers defects in your Home Hub’s materials or workmanship that occur during normal use.
The Limited Warranty does not cover issues resulting from accidents, misuse, neglect, smoke exposure, unusual physical or electrical stress, unauthorized modifications or repairs, normal wear and tear, or cosmetic damage. Accessories and other auxiliary items are also excluded.
How do I request warranty support?
If you’re experiencing an issue with your Home Hub that you think may be covered under the warranty, contact FamilyWall Home Hub Support. To help us review your claim, please be prepared to provide:
- A description of the issue
- Proof of purchase and delivery date
- Your Home Hub model and serial number
- Photos, videos, or other information requested by our Support team
We may also ask you to complete troubleshooting before determining whether your Home Hub qualifies for warranty service.
What happens if my Home Hub is covered?
If your Home Hub qualifies for warranty service, FamilyWall will arrange for an eligible repair or replacement.
Before returning your device, you’ll receive return instructions from FamilyWall Support, including a return shipping label. Please don’t send your Home Hub back before receiving these instructions.
Have a new Home Hub that isn’t right for you?
Our Limited Warranty is separate from our 30-Day Satisfaction Guarantee, which allows you to return your Home Hub for any reason within 30 days of delivery. Learn more here: What is Home Hub's return policy?