We want you to love your FamilyWall Home Hub. If it’s not the right fit, our 30-Day Satisfaction Guarantee allows you to return your Home Hub for any reason within 30 days of delivery.
Your Home Hub does not need to be defective to qualify for a return within this period.
Request a return
Contact FamilyWall Home Hub Support before sending your device back. Our team will confirm your eligibility and provide the return instructions you’ll need.
When contacting us, please provide:
- Your order number
- The email address associated with your order
- The reason you’d like to return your Home Hub
If your Home Hub arrived damaged or has a hardware issue, we may also ask for photos or additional information.
Submit your Return Request here.
Pack your Home Hub
Once your return is approved, carefully pack your Home Hub for shipping. Unless otherwise instructed, include the Home Hub and all accessories and components that originally came with it, including:
- Wall mount bracket
- Mounting paper/template
- Power adapter
- Screwdriver
- Level
- Wall anchors
- Long and short screws
Whenever possible, use the original Home Hub box and packaging to help protect your device during shipping. Read more: What do I do if my Home Hub box is missing accessories?
Send your Home Hub back
FamilyWall Support will provide the return instructions you need, including a return shipping label.
Make sure the Return Merchandise Authorization (RMA) is clearly displayed on the outside of your shipping package and follow the provided shipping instructions.
Please don’t send your Home Hub back before contacting FamilyWall Support and receiving your return instructions.
What happens after I return it?
Once your Home Hub is returned, our team will process it according to the 30-Day Satisfaction Guarantee and provide information about your refund and any remaining next steps.
If you’re outside the 30-day return period but there is still a problem with your Home Hub, it may still qualify for repair or replacement under our 1-year Limited Warranty. Learn more about replacements here: How do I submit a warranty or replacement request?