We want you to love your FamilyWall Home Hub. If it’s not the right fit, you can return it within 30 days of delivery under our 30-Day Satisfaction Guarantee. Contact FamilyWall Support to confirm whether your order is eligible for a return and to receive instructions before sending your device back.
30-Day Satisfaction Guarantee
You can return your Home Hub for any reason within 30 days of the date it was delivered. Your Home Hub does not need to be defective to qualify. All returns within 30 days of the date it was delivered are eligible for a full refund.
Before sending your Home Hub back, contact FamilyWall Home Hub Support. Our team will confirm your eligibility and provide the return instructions you’ll need.
When contacting us, please have your:
- Order number
- Email address associated with your order
- Reason for the return
Submit your Return Request here.
How do I return my Home Hub?
Contact FamilyWall Home Hub Support to initiate your return. Submit your Return Request here. If your return is approved, we’ll provide instructions for returning your Home Hub, including providing you with a return shipping label.
Do not send your Home Hub back without first receiving return instructions from our Support team.
Whenever possible, keep the original box, packaging, accessories, mounting hardware, and other materials that came with your Home Hub.
What happens next?
Once your return request has been reviewed, FamilyWall Home Hub Support will let you know whether it qualifies under the 30-Day Satisfaction Guarantee and provide the appropriate next steps.