After placing your FamilyWall Home Hub order, your order will first be processed and prepared for shipment. Once it ships, delivery time will depend on your location and the shipping carrier.
Order processing
Please allow time for your order to be processed before it ships. Processing times may be longer during weekends, holidays, product launches, or periods of high order volume. Standard processing time is 1 business day.
You’ll receive a shipping confirmation email once your Home Hub is on its way.
Delivery timeline
Standard shipping timelines begin after your order has shipped, not from the date your order was placed.
Your shipping confirmation email will include a tracking link where you can view the carrier’s estimated delivery date and follow your package’s progress.
Please keep in mind that estimated delivery dates are provided by the shipping carrier and may change due to weather, carrier delays, or other circumstances outside of FamilyWall’s control. Standard shipping times are:
- Standard:
- Expedited:
Where is my order?
If your Home Hub hasn’t shipped within the expected processing timeframe or your tracking information hasn’t updated for an extended period, contact FamilyWall Support for assistance. Please have your order number available so we can help check the status of your order.