We’re sorry your FamilyWall Home Hub didn’t arrive in the condition you expected. If your Home Hub or its included components were damaged during delivery, contact FamilyWall Support so we can help.
Before contacting Support
Please keep the Home Hub device, its original packaging, and all included accessories while we review your request.
To help us understand what happened, please have the following information ready:
- Your order number
- The email address associated with your order
- A description of the damage
- Photos or videos showing the damaged Home Hub device or component
- Photos of the shipping box and packaging, especially if they also show signs of damage
Contact FamilyWall Support
Send the information above to FamilyWall Support as soon as possible after receiving your order. Our team will review the details and let you know the next steps.
Please don’t dispose of the damaged Home Hub or its packaging until you’ve received further instructions from our Support team.