If your FamilyWall Home Hub tracking information shows that your package was delivered but you can’t find it, don’t worry—there are a few things you can check.
Check around your delivery location
Shipping carriers may leave packages in a secure or less visible location. We recommend checking:
- Your front, back, or side doors
- Your porch, garage, or other sheltered areas
- Your mailbox or package locker
- Your building’s front desk, reception area, or mailroom
- With other members of your household
- With nearby neighbors in case the package was delivered to them by mistake
Review your tracking information
Check the tracking link in your shipping confirmation email for additional delivery details. The carrier may provide information about where the package was left or other delivery notes.
In some cases, a package may be marked as delivered shortly before it actually arrives. If your package was recently marked as delivered, we recommend allowing additional time for the carrier to complete the delivery.
Still can’t find your Home Hub?
If you’ve checked the delivery location and your package is still missing, contact FamilyWall Support for assistance.
Please provide your order number and tracking information when contacting us. We’ll review the available delivery details and help determine the next steps.