After you place an order through FamilyWall Home Hub, you should receive an order confirmation email with the details of your purchase. The confirmation indicates that your order has been received and is being prepared for shipment.
Check your email
Look for an order confirmation email sent to the email address you used when placing your order. The subject line will include your order number.
Your confirmation email may include:
- Order number
- Estimated delivery date or delivery window
- Order summary, including the Home Hub model or size ordered
- Pricing, discounts, shipping costs, taxes, and order total
- Shipping and billing information
- Shipping method
- A View your order option for accessing your order details
If you don’t see the email in your inbox, check your Spam, Junk, or Promotions folders. You can also search your inbox for FamilyWall Home Hub or your order number.
What happens next?
Your order confirmation means we’ve received your order. When your Home Hub is ready and has been sent, you’ll receive additional shipping information. Please review: How do I track my Home Hub order?
Still can’t find your confirmation?
If you haven’t received an order confirmation, there may be a short delay before the email arrives.
If you’ve checked your inbox and spam folders and still can’t locate it, contact FamilyWall Home Hub Support. When reaching out, provide the email address used to place the order and any other purchase details you have available so our team can help locate your order.
Note: Receiving an order confirmation means we’ve received your order. It does not mean your Home Hub has shipped. You’ll receive additional information once your order has been sent.