If you entered the wrong shipping address or need to have your FamilyWall Home Hub delivered somewhere else, contact FamilyWall Support as soon as possible.
If your order hasn’t shipped
We may be able to update your shipping address if your order is still being processed and has not yet been prepared for shipment.
Contact FamilyWall Support as soon as possible and provide:
- Your order number
- The email address associated with your order
- Your current shipping address
- The new shipping address you’d like to use
We’ll review the status of your order and let you know whether the address can still be updated.
If your order has already shipped
Once your Home Hub has shipped, FamilyWall can not change the delivery address.
Check the tracking information in your shipping confirmation email for the latest delivery details. Depending on the shipping carrier and status of your package, additional delivery options may be available directly through the carrier. You may be able to contact the carrier and update your delivery address directly.
If you’re concerned about an order that has already shipped to an incorrect address, contact FamilyWall Support for assistance.