Once your FamilyWall Home Hub has shipped, you’ll receive a shipping confirmation email with tracking information so you can follow your order’s delivery progress.
Track your order
Check the email inbox associated with your Home Hub order and look for a shipping confirmation email from FamilyWall Home Hub. The subject line will let you know that a shipment from your order is on the way.
Your shipping confirmation will include:
- Your order number
- Your shipping carrier and tracking number
- A View your order option
- An Items in this shipment section showing which Home Hub is being shipped
To track your delivery, select the tracking number provided in the email. You’ll be directed to the carrier’s tracking information, where you can check the latest status and available delivery updates.
I haven’t received tracking information
Tracking information is not available until your Home Hub has shipped. If you recently placed your order, please allow time for it to be processed and prepared for shipment.
If your order has shipped but you haven’t received a shipping confirmation email, check your Spam, Junk, or Promotions folders. You can also search your inbox for FamilyWall Home Hub or confirm that you’re checking the email address used when placing your order.
If you still can’t locate your tracking information or have questions about your Home Hub delivery, contact the FamilyWall Home Hub Support team for assistance.