We know you’re excited to receive your FamilyWall Home Hub! If your order hasn’t shipped yet, it may still be processing and preparing for shipment.
Your order is still processing
After you place your order, our team needs time to process it before your Home Hub is handed off to the shipping carrier. During this time, your order may not have tracking information available yet.
Processing times can also be affected by weekends, holidays, periods of high order volume, or other unexpected delays.
How will I know when my order ships?
Once your Home Hub ships, we’ll send a shipping confirmation email to the email address associated with your order. This email will include tracking information you can use to follow your delivery.
Be sure to check your spam or junk folder if you don’t see the email in your inbox.
Still waiting for your order to ship?
If your order has been processing longer than expected or you have questions about its status, contact the FamilyWall Support team. Please have your order information available so we can help look into it.