If you need to cancel your FamilyWall Home Hub order, contact FamilyWall Support as soon as possible. Whether your order can be canceled depends on its current processing and shipping status.
If your order hasn’t shipped
We may be able to cancel your order if it is still being processed and has not yet been prepared for shipment.
When contacting FamilyWall Support, please provide:
- Your order number
- The email address associated with your order
- Your reason for requesting cancellation
We’ll review your order status and let you know whether it can still be canceled.
If your order has already shipped
Once your Home Hub has been prepared for shipment or handed off to the shipping carrier, we cannot cancel the order.
If your order has already shipped, contact FamilyWall Support to learn about the options available to you.
Need help?
Contact FamilyWall Support as soon as possible if you’d like to request a cancellation. While we’ll do our best to accommodate your request, cancellation cannot be guaranteed once an order has entered the shipping process.