Keeping your FamilyWall Home Hub up to date ensures you have access to the latest features, improvements, and fixes.
How Home Hub updates work
Currently, Home Hub software updates are installed automatically. You do not need to check for or manually install updates on your device. When a software update is available, FamilyWall will automatically push the update to Home Hub devices that are online and connected to Wi-Fi.
Updates will generally be scheduled during overnight hours to help minimize interruptions while you’re using your Home Hub.
What do I need to do?
To make sure your Home Hub can receive available updates:
- Keep your Home Hub connected to a stable Wi-Fi network.
- Keep your Home Hub plugged into power.
- Leave your Home Hub powered on and connected to Wi-Fi overnight when possible.
Your Home Hub may restart as part of the update process.
Important: Do not unplug or power off your Home Hub while an update is being installed.
Can I manually check for updates?
Not at this time. Home Hub does not currently include an option for you to manually check for, download, or install a software update. If an update is available for your device, it will be delivered automatically while your Home Hub is online and connected to Wi-Fi.
What if my Home Hub isn’t receiving an update?
If you believe your Home Hub is not receiving an available update:
- Confirm that your Home Hub is connected to a stable Wi-Fi network.
- Make sure your Home Hub is connected to power.
- Restart your Home Hub by unplugging it for approximately 30 seconds, then plugging it back in.
- Allow the Home Hub to reconnect to Wi-Fi.
If you’re still having trouble, contact FamilyWall Home Hub Support. Our Support team can check your device and, when appropriate, remotely initiate an available software update. Your Home Hub must be connected to Wi-Fi for Support to remotely initiate an update.