To use your Home Hub, you’ll need to sign in with your FamilyWall account and you'll need to have a Premium FamilyWall subscription. Signing in connects your Home Hub to your FamilyWall account so you can access your shared calendar, tasks, lists, and other FamilyWall features.
When you turn on your Home Hub for the first time, you’ll have the option to Log in to an existing FamilyWall account or Sign up for a new one.
Sign in to your FamilyWall account
To sign in:
- Turn on your Home Hub and make sure it is connected to Wi-Fi.
- Enter the email address associated with your FamilyWall account.
- Enter your password.
- Select Log in.
If you already have FamilyWall Premium
Once you sign in, you can begin using FamilyWall on your Home Hub right away.
If you don’t have FamilyWall Premium
You will need to sign into your FamilyWall account and then activate your Premium subscription (included in your box).
Before FamilyWall loads on your Home Hub, you’ll be prompted to activate the Premium offer included with your device. You can either:
- Activate the offer directly on your Home Hub, or
- Scan the QR code displayed on the Home Hub to complete activation using another mobile device.
Follow the on-screen instructions to finish activation and continue to FamilyWall.
Don’t have a FamilyWall account?
Select Sign up from the login screen and follow the on-screen instructions to create an account.
After creating your account, you can set up your family and use the same FamilyWall account on your Home Hub and other supported devices.
Forgot your password?
Select Forgot your password? from the login screen and follow the instructions to reset it.
Make sure you enter the email address associated with your FamilyWall account.
Already use FamilyWall on another device?
You do not need to create a new account for your Home Hub. Simply log in using the same FamilyWall email address and password you already use on your phone or other device.
Having trouble signing in?
If you’re unable to sign in:
- Double-check your email address and password.
- Make sure your Home Hub is connected to Wi-Fi.
- Select Forgot your password? if you’re unsure of your password.
- Restart your Home Hub and try again.
Still need help?
If you still can’t access your FamilyWall account on your Home Hub, contact FamilyWall Home Hub Support. Please include a description of what happens when you try to sign in and any error message displayed on the screen.