You can update the payment method associated with your FamilyWall Premium subscription from your FamilyWall account. Keeping your payment information up to date helps prevent interruptions to your Premium subscription when it renews.
Update your payment method
To update your billing and subscription information, please follow the steps here. https://support.familywall.com/en/support/solutions/articles/47001239193-upgrade-your-subscription-billing-information
Once updated, your new payment method will be used for future applicable FamilyWall Premium subscription charges.
Subscribed through Apple or Google?
If you purchased your FamilyWall Premium subscription through the Apple App Store or Google Play Store, your payment method is managed through your Apple or Google account rather than directly through FamilyWall.
You’ll need to update your payment information through the applicable app store.
Does updating my payment method charge me immediately?
Updating your payment method does not typically change your subscription renewal date. Your updated payment method will be used when your next applicable subscription payment is due.
If you’re currently using the 365-day Premium trial included with your FamilyWall Home Hub, updating your payment method will not end your trial.
Still need help?
If you’re unable to update your payment method or aren’t sure where your FamilyWall Premium subscription is managed, contact FamilyWall Support: info@familyandco.com. Please include the email address associated with your FamilyWall account and a description of the issue you’re experiencing. You may also visit the FamilyWall Support Center for helpful articles: https://support.familywall.com/en/support/home
For your security, do not send your full credit or debit card number, security code, or other sensitive payment information to FamilyWall Support.