Your FamilyWall Home Hub includes access to a 365-day FamilyWall Premium trial. If you set up your Home Hub but don’t see your Premium access, there are a few things you can check.
Make sure you’re signed into the correct account
Your Premium trial must be associated with the FamilyWall account connected to your Home Hub.
Confirm that you’re signed into FamilyWall using the same account you used when setting up your Home Hub.
If you already had a FamilyWall account before purchasing your Home Hub, make sure you signed in with your existing account rather than creating a new one.
Check your Premium status
Open FamilyWall and check your account or subscription settings to confirm whether Premium is active.
If your Premium trial was successfully activated, your account should show that you have access to FamilyWall Premium.
Premium still isn’t active?
If you’ve completed your Home Hub setup and your 365-day Premium trial still isn’t showing, contact FamilyWall Home Hub Support so our team can take a closer look.
When contacting us, please include:
- The email address associated with your FamilyWall account
- Your Home Hub order number or proof of purchase
- The approximate date you set up your Home Hub
- A screenshot of your FamilyWall subscription or Premium status, if available
Our team will review your account and Home Hub purchase to help determine why your Premium trial wasn’t activated.
Please don’t create a new FamilyWall account or purchase a Premium subscription to resolve the issue unless instructed to do so by FamilyWall Support.