If you’re experiencing an issue with your FamilyWall Home Hub and believe your device may need to be replaced or covered under warranty, you can submit a request to our Home Hub Support team for review.
Submit a warranty or replacement request
Complete our Warranty & Replacement Request Form.
Please provide as much information as possible about your Home Hub and the issue you’re experiencing. Depending on the issue, you may be asked to provide:
- Your Home Hub order information or proof of purchase
- A description of the issue
- Details about any troubleshooting you’ve already attempted
- Photos or videos showing the issue or damage
- Device information requested on the form
Providing complete information helps our Support team review your request as quickly as possible.
What happens after I submit my request?
Our Home Hub Support team will review the information you’ve provided and determine the appropriate next steps.
Submitting a request does not automatically guarantee a replacement or warranty coverage. Our team may contact you for additional information or troubleshooting before determining whether your Home Hub qualifies for replacement under the applicable warranty.
Please wait for instructions from our Support team before returning or shipping your Home Hub.