We’re happy to help! The best way to contact us depends on whether you need help with your Home Hub device or the FamilyWall app.
Home Hub Support
Contact FamilyWall Home Hub Support if your question is related to:
- Setting up your Home Hub
- Home Hub device troubleshooting
- Wi-Fi or connectivity issues with your Home Hub
- Software or device updates
- Shipping or delivery
- Damaged Home Hub devices
- Missing accessories or components
- Returns, replacements, or warranty questions
- Other Home Hub-specific issues
Contact FamilyWall Home Hub Support
When contacting us, include as much information as possible about your issue. Photos, screenshots, or error messages can also help our team assist you.
FamilyWall App Support
If your question or issue is specific to the FamilyWall app, please contact the FamilyWall team directly.
This includes:
- Questions about using FamilyWall features
- FamilyWall app bugs or errors
- Issues occurring within the FamilyWall mobile app
- FamilyWall account or app-specific questions
You can contact FamilyWall App Support at info@familyandco.com.
Choosing the appropriate Support team helps us get your question to the right place and provide assistance as quickly as possible.