We’re happy to help! The best way to contact us depends on whether you need help with your Home Hub device or the FamilyWall app.
If you need help with the FamilyWall app or its features, please contact FamilyWall App Support directly at info@familyandco.com.
FamilyWall App Support can assist with:
- Questions about using FamilyWall features
- FamilyWall app bugs or errors
- Account or sign-in issues related to the FamilyWall app
- Problems with calendars, tasks, lists, or other FamilyWall features
- Other app-specific questions or technical issues
When contacting Support, include a description of the issue and any relevant screenshots or error messages.
Need help with your Home Hub instead?
If your question is about the Home Hub device, including setup, device troubleshooting, shipping, delivery, damage, returns, replacements, or warranty questions, please contact FamilyWall Home Hub Support using our Home Hub Support contact form.
Contact FamilyWall Home Hub Support if your question is related to:
- Setting up your Home Hub
- Home Hub device troubleshooting
- Wi-Fi or connectivity issues with your Home Hub
- Software or device updates
- Shipping or delivery
- Damaged Home Hub devices
- Missing accessories or components
- Returns, replacements, or warranty questions
- Other Home Hub-specific issues
When contacting us, include as much information as possible about your issue. Photos, screenshots, or error messages can also help our team assist you.
Choosing the appropriate Support team helps us get your question to the right place and provide assistance as quickly as possible.