If you’ve forgotten your FamilyWall password or are having trouble signing in, you can reset your password from the FamilyWall sign-in screen.
Reset your password
- Open FamilyWall.
- From the sign-in screen, select Forgot Password?
- Enter the email address associated with your FamilyWall account.
- Follow the instructions sent to your email to reset your password.
- Create a new password and return to FamilyWall to sign in.
Once your password has been updated, use your new password to sign into FamilyWall on your Home Hub and other devices.
Didn’t receive the password reset email?
If you don’t see the email:
- Check your spam or junk folder.
- Confirm that you entered the correct email address.
- Allow a few minutes for the email to arrive before requesting another reset.
Still need help?
If you’re unable to reset your password or no longer have access to the email address associated with your FamilyWall account, contact FamilyWall Home Hub Support for assistance.